Technical Support Lead – Global IoT, Hybrid (Glasgow)

Job Description

Pelion seeks a Technical Support Lead to head a distributed team across EU and North American time zones, owning incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance.

You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service Delivery and Engineering to maintain