Solutions Team Specialist  – Temporary

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Job Description

Location: Wishaw, ML2 7BL 

Job type:  Temporary /part time 17.5 hrs 

Job Ref:  ID397-1838 

Closing Date: Thursday 2nd May 2024 

Trust has an exciting opportunity for a Solutions Team Specialist  to join our Customer Experience Team, based in our Wishaw Office, on a temporary part- time contract for 9 months. 

What we’re looking for:  

Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customer service whilst finding solutions by using your knowledge, operational expertise, and enthusiasm?  

You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business. 

You must have good verbal, written, and interpersonal communication skills with the ability to deliver a variety of administrative duties and demands, as well as being highly organised and able to work in a structured way.   

You should be a great listener who can develop strong relationships with our customers by ensuring we do what we say we will.  

Could this be you? 

If you think you are a good fit for the role and our team is a good fit for you, we would love to hear from you. In return for your enthusiasm and commitment we will offer you: 

  • Competitive salary between £30,230 – £31,813 per annum pro rata 
  • Contracted 17.5 hours per week 
  • Generous Holiday Entitlement 
  • Flexi time  
  • Access to paid training 

About Trust Housing   

Trust is an organisation that’s never stood still, we’ve embraced change and we place no limits on learning.  Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other.   


As a national housing, support and care provider, offering a range of accommodation and support services.  Primarily serving older people in our communities we also provide housing for families and individuals. We have over 3,600 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders.    

To Apply

Please complete our online application form no later than 12 noon on Thursday 2nd May 2024. Please note, Trust is unable to offer visa sponsorship. 

Trust is an Investor in People Platinum accredited employer, a Leader in Diversity and a great place to work.  

Trust Housing Association is a Registered Scottish Charity- SC009086 

If you’d like an informal discussion about this role, please contact Kelly Watt, Solutions Team Leader on 0131 444 1200  

Trust is an equal opportunities employer and welcome applications from all sections of the community