Senior Manager: Service, Resourcing & Insights – Consumer Growth

Job Description

Consumer Growth is uniquely set up to be a key driver of the Group’s growth strategy, focused on supporting customers across their Home, Borrowing, Savings, and Investment needs. By harnessing the potential of our digital channels and skilled colleagues, we’re deepening customer relationships and delivering exceptional experiences that make a meaningful difference.

About this opportunity

This role presents a unique opportunity to lead strategic resource optimisation and recruitment operations acrossConsumer Growth, ensuring the effective deployment of talent and alignment with business objectives. This role plays a critical part in driving operational efficiency, fostering collaboration across business areas, and leveraging deep insight into the factors that influence resource optimisation.

With a strong focus on delivering a seamless recruitment experience, the role supports both immediate delivery needs and long-term growth ambitions – enabling the business to attract, deploy, and retain the right talent at the right time.

Day to day responsibilities include:

• Strategic Resource Planning
  Develop and execute resource optimisation strategies that support business priorities and future growth.
• Recruitment Leadership
  Oversee end-to-end recruitment processes, ensuring timely, high-quality hiring aligned with organisational needs and regulatory standards.
• Stakeholder Engagement
  Partner with senior leaders, HR business partners, and operational teams to understand resourcing requirements and deliver tailored solutions.
• Governance & Compliance
  Ensure all recruitment and resource planning activities comply with internal policies and external regulations, maintaining audit readiness and robust risk controls.
• Data & Insight
  Leverage workforce analytics to inform strategic decisions, identify trends, and drive continuous improvement in recruitment and resource utilisation.
• Process Improvement
  Champion enhancements across recruitment and resource planning processes, incorporating technology and automation where appropriate.
• Team Leadership
  Lead and develop a team of resource managers, fostering a high-performance culture and encouraging continuous learning and development.

Key qualities we’re looking for in the successful candidate:

• A curious mind
• Proven experience in initiating change
• Confidence in influencing without authority to deliver more together
• Ability to manage multiple priorities
• A willingness to get stuck in, fail fast and learn!

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top

Want to do amazing work, that’s interesting and makes a difference to millions of people?Join our journey!