Job Description
- Provide expert HR advice, coaching and consultancy to managers and employees across all aspects of HR policy, employee relations, wellbeing and the wider employee lifecycle.
- Support the HR Manager to deliver high-quality, accessible HR services that meet current and future organisational needs.
- Manage a full range of complex employee relations casework and resourcing activity across the HR lifecycle, providing expert advice and escalating where appropriate.
- Provide professional HR guidance and coaching to managers and employees on policy, procedure, and employment legislation, supporting effective decision making and risk management.
- Lead the investigation, management and resolution of casework, ensuring compliance with policy, legislation and best practice, and maintaining accurate records.
- Build strong relationships with key stakeholders, seeking advice and sharing best practice to inform outcomes.
- Work proactively with managers to support early intervention, workforce planning and resourcing activity, using data and insight to inform solutions.
- Contribute to the development and continuous improvement of HR processes, policies and people management practices, aligned to organisational needs.
Requirements
- You must have a CIPD qualification at a minimum of foundation level.
- You must have experience of managing complex people focussed casework in an HR function.
- You must be digitally proficient with the ability to source, analyse and use data to provide advice and solutions.
- You must be knowledgeable about key HR policies, processes, and legislation, and how to research, interpret and apply these when providing advice to customers and managing casework and processes. You must be able to assess issues and risks and escalating when required.
Core Competencies
Demonstrates expertise in HR policy, employee relations, and case management, with a strong focus on compliance and risk management. Proficient in using data to inform HR solutions and improve processes aligned with organisational needs.
Highest-signal resume keywords
- CIPD Qualification
- Complex Employee Relations Casework Management
- Data Analysis and Insight Utilization
- HR Policy and Legislation Knowledge
- Stakeholder Relationship Building
ATS Optimization Keywords Hard Skills
- Employee Relations
- Case Management
- HR Policy Development
- Risk Management
- Workforce Planning
Soft Skills
- Coaching
- Consultancy
- Communication
- Problem Solving
- Interpersonal Skills
Certifications & Qualifications
- CIPD Qualification
Industry Keywords
- HR Services
- Employee Lifecycle
- Best Practice
- Compliance
- People Management