Higher Clerical Officer – Energy Limiting Conditions
Job Description
The higher clerical position will support a new service in NHS Lanarkshire, supporting clinicians who are providing treatment to people with Energy Limiting such as ME/CFS and Long Covid. Excellent communication skills are required to liaise directly with patients over the phone. Good interpersonal skills are also necessary in order to offer immediate reassurance to often emotional patients and to escalations to clinical staff.
The team will run multiple clinics 5 days per week, including domiciliary visits. You will be essential in supporting appointment scheduling, outcomes, daily team organisation, planning and use of multiple IT systems and processes, responding to emails and telephone calls and supporting with collection of clinical data to support service improvement. This is a highly supportive team, but will involve regular lone working.
The working pattern for this role can be negotiated over a Monday to Friday rota.
This post is part time 28.8hrs, salary is pro rata.
Responsibilities
- General reception duties
- Switchboard
- Sort and distribute incoming and outgoing mail
- Photocopying
Qualifications
- Experience in an Administrative and Clerical role
- Educated to Higher Grade level
- Ability to supervise staff
- Well developed interpersonal skills in customer care
Benefits
- Annual Leave – 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.
Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
