Analytics Support Specialist: Customer Care Pro

Job Description

Broadstone Analytics Ltd. in Edinburgh is seeking a Customer Support Advisor to be the first point of contact for clients, delivering exceptional service and timely solutions.

You will handle inquiries via phone, email and chat, guide customers through troubleshooting steps and maintain accurate records of interactions. You’ll collaborate with other teams to improve service delivery and products, provide insights on customer trends, and contribute to continuous process improvements in a