Personal Assistant – Surgery South

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

An exciting opportunity has arisen to join the surgical team as a Personal Assistant to the Clinical Service Manager and Lead Nurse for General Surgery, Breast, Vascular and Major Trauma and Clinical Service Manager for Ophthalmology. The post holder will provide an extensive and comprehensive administrative service, organising and prioritising workload to ensure the smooth day to day running of the management office.

Duration, Location, and Working Pattern

Permanent, full time post at 37 hours per week.

Queen Elizabeth University Hospital

Shift Pattern – Monday to Friday

Key responsibilities

• Provide an internal and external contact service between the service, NHS Greater Glasgow & Clyde management, external agencies and ensuring all enquiries are dealt with timeously and by the provision of relevant and meaningful information, or passed to the most appropriate person, while ensuring confidentiality in line with protocols.
• Assist the Senior Manager in managing their working day by arranging appointments, acting as an identified contact point for all callers to the office, by telephone or in person, dealing with enquiries, exercising significant initiative in resolving issues and advising on the proper channels of communication to minimise inappropriate interruptions.
• Maintain and update diary, both electronic and manual entries, for the Senior Manager and arrange and prioritise meetings as and when appropriate.
• Produce accurate documentation, correspondence and reports, including the composition of both routine and non routine letters in a prompt and efficient manner.
• Collate, extract and present such data as required by the Senior Manager to enable the preparation of papers and reports for meetings. Attend meetings and be minute taker, ensuring minutes and associated documentation are cascaded to relevant personnel in preparation for meetings.

Knowledge, training, qualifications and/or experience required to do the job

• HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience.
• Minute taking skills.
• Proficient in use of software systems including Microsoft Office Packages.
• Advanced keyboard skills.
• Excellent organisational, communication and problem solving skills.
• Ability to work independently or as part of a team with the ability to manage and prioritise own workload.
• Excellent interpersonal skills with the ability to demonstrate all round professional attitude especially under pressure with deadlines and conflicting interests.

What we offer

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Development opportunities including study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

From 1 April 2026, the Agenda for Change full time working week will reduce from 37 hours to 36 hours. Part time working hours will be reduced on a pro rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

We recognise the importance of work life balance and are committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

NHS Greater Glasgow and Clyde recognises the importance of the Armed Forces Covenant. By being a Forces Friendly Employer, we welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.