Strategic IT Service Coordinator – Onsite & SLA Expert

Job Description

Apogee in Erskine seeks a MOD Strategic Service Coordinator to support high-priority client accounts and ensure service performance meets SLA and KPI targets. This hands-on, onsite role involves monitoring customer portals, managing service requests, and delivering equipment across multiple sites.

The ideal candidate will have experience in IT service environments, strong customer service skills, and a proactive approach to problem-solving. Benefits include enhanced family-friendly policies and professional development sponsorship.