Health Records Clerical Officer

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Role

Your primary duties will be to support effective clinical care by providing an efficient Health Records service for patients and healthcare staff. This includes accurately administering outpatient clinics, day courses and inpatient admissions, maintaining the confidentiality of patient records, and ensuring records are securely stored and readily available. You will provide administrative, clerical and receptionist services, maintaining both electronic and paper based patient record systems, ensuring demographic and administrative data are accurate and continually updated. Working in a fast paced call centre environment, you will handle a high volume of incoming and outgoing calls, booking, cancelling and rearranging outpatient appointments while providing clear and helpful information to patients.

No Band 2 roles are eligible for sponsorship under the Skilled Worker visa or Health and Care Worker visa routes. For Band 3 roles, only posts of 32 hours per week or more may meet eligibility. NHS Greater Glasgow and Clyde cannot provide a Certificate of Sponsorship (CoS) for roles that do not meet these criteria, and applications requiring sponsorship will not be considered.

Duration, Location and Working Pattern

Permanent, Full time. Shift pattern: Monday, Wednesday & Friday 09 00/30 and Tuesday & Thursday 09 30/30.

This is a GGC wide post, meaning the postholder may be moved to any location within NHS Greater Glasgow & Clyde. Initial base is Glasgow Royal Infirmary.

Key Responsibilities

• Provide an efficient Health Records service to support clinical care.
• Administer and process outpatient, day case and inpatient appointments accurately.
• Maintain confidentiality and secure storage of patient health records.
• Provide administrative, clerical and receptionist support.
• Maintain accurate electronic and paper based patient record systems.
• Continually check and update patient demographic and administrative data.
• Handle high volumes of calls in a call centre environment.
• Book, cancel and rearrange outpatient appointments.
• Provide clear, helpful information to patients.

Qualifications, Training and Experience

• National 4 or Level 1 qualification in 3 subjects, including English (or equivalent).
• General administration and office experience desirable.
• Computer literate with good keyboard skills.
• Previous reception experience desirable.
• Experience using a Patient Management System desirable (training will be provided).

What we offer

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Equal Opportunities

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Work Life Balance

NHSGGC recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be discussed during the recruitment process.