Reception Team Leader – Edinburgh and Glasgow

Job Description

Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!

We are looking for a Reception Team Leader to join our talented team in Edinburgh, with occasional travel to Glasgow. The Edinburgh office offers one of the most unique and breathtaking views in the city – a perspective you won’t experience anywhere else. Curious? You will want to see it for yourself!

Ready to make your mark with us? Apply today and be part of something extraordinary!

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 8 PM)

Main responsibilities

• Support the Regional Reception Manager in delivering outstanding service to clients.
• Oversee and inspire the team, fostering creativity and operational excellence.
• Ensure that all catering requirements are met with the highest quality.
• Set the standard for excellence, leading by example.
• Serve as the primary contact for clients and Account Managers.
• Prepare team rotas and assist with recruitment, HR tasks, and performance reviews.
• Greet and escort guests with warmth and professionalism.
• Organise meeting rooms, refreshments, and AV support tailored to client needs.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Be passionate about delivering exceptional service and leading a team by example.
• Ideally, have previous experience in a leadership role within a 5-star or luxury service environment.
• Possess strong leadership and team development skills.
• Be detail oriented and committed to maintaining high standards.
• Have excellent communication skills and a proactive approach.
• Be skilled in managing multiple tasks in a fast paced environment.
• Show a genuine interest in creating memorable experiences for clients and guests.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial future.
• Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.