Train & Competence Consultant

Job Description

Our Training & Competence team helps colleagues build the skills, confidence and consistency they need to deliver a brilliant experience for customers, particularly across Complaints and Financial Crime. We design accessible, practical learning that translates into performance uplift – combining strong training needs analysis with engaging delivery and robust evaluation.

You’ll thrive in a fast paced, close knit team where trust and mutual support are essential. We’re looking for someone with a genuine growth mindset – someone who’s eager to learn, confident in owning their workload, and proactive in driving progress forward. The right candidate for this role will be agile, quick to adapt to an ever changing landscape and able to seize opportunities and face challenges head on.

This is a 12 month Fixed Term Contract opportunity.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our sites. This is anticipated to be quarterly in Glasgow, Gosforth, or Leeds. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

What you’ll be doing

You’ll take ownership of the full learning cycle – from training needs analysis and skills gap assessment through scoping, design, delivery and evaluation using models like Kirkpatrick, ADDIE and Bloom’s. You’ll shape smart, evidence based proposals that tackle root causes, not just request “more training”, and you’ll bring stakeholders with you. You’ll design blended learning that hits the mark for different audiences, build modern digital learning through eLearning design, storyboards and assessments, and create content using tools such as Articulate, Learning Management System platforms, Microsoft 365 and video editing.

You’ll deliver confidently in both face to face and virtual settings – managing group dynamics, coaching with empathy and handling challenging conversations with emotional intelligence. You’ll uphold strong quality and governance standards, keep documentation audit ready, and use structured delivery approaches to manage risks, dependencies and progress. And you’ll measure what matters: interpreting learning analytics, acting on feedback and linking learning outcomes directly to workplace performance.

About you

As a minimum requirement, you’ll need to have:

• Demonstrable experience designing and delivering face to face and virtual learning, with confidence managing group dynamics and adapting in the moment
• Understanding of the end to end learning cycle, from scoping to the delivery and evaluation of a training programme
• Experience in senior stakeholder management and the ability to confidently convey complex messages in a direct manner
• Proven scoping capability, including stakeholder questioning, data interpretation and problem diagnosis
• Confidence in facilitating learning and managing diverse delegate groups

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

Benefits

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Job Info

• Job Identification 3089
• Apply Before 07/10/2026, 10:55 PM
• Locations 177 Bothwell Street, Glasgow, G2 7ER, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 94 Briggate, Leeds, LS1 6NP, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 7/11 Montague Street, Worthing, BN11 3AX, GB