Telephony Change & Readiness Lead

Job Description

Jobtailor in Edinburgh is seeking an experienced Change Manager to lead people-focused technology-enabled change for new telephony capabilities across a cross-functional organisation. You will shape adoption, manage scope, time, budget, and quality, build relationships with Operations, Technology, Communications and Training, and drive the end-to-end readiness for rollout.

The role requires strong stakeholder engagement, excellent communication, and a proven ability to align delivery plans with