Student Funding Support Specialist – Hybrid Edinburgh

Job Description

The Scottish Government is seeking a Support Officer in Edinburgh to join its Contact Centre Team. This diverse role involves delivering efficient financial support services to students through telephony and webchat. Responsibilities include handling student queries regarding funding, assessing applications for financial support, and maintaining high standards of customer service.

Ideal candidates will have experience in customer support, an ability to handle complex information, and a commitment to providing excellent service in a fast-paced environment.