Senior Client Experience Specialist – Financial Services

Job Description

JPMorgan Chase & Co. invites applicants for a Client Service Subject Matter Expert role within JPMorgan Personal Investing. You will own complex client journeys across phone, email, and chat, delivering high-quality experiences and identifying root causes for service improvements.

Working with internal teams and external providers, you will maintain detailed case notes, handle escalations, and ensure adherence to service standards in a regulated financial setting.