Real-Time Workforce Planner Scheduling & Workflow

Job Description

JPMorgan Chase & Co. is seeking a Workforce Planning Analyst in Easter Howgate, Scotland to support a high volume contact centre environment. This role involves real-time management, scheduling, and workflow allocation across various channels. You’ll collaborate closely with operational leaders to drive efficient service delivery and respond to unplanned events.

Ideal candidates should possess experience in call centre environments with excellent Excel skills and strong attention to detail. Join a team dedicated to optimizing operations and maintaining effective communication throughout.