Principal Software Development Engineer

Job Description

About the Role

At Intrum, we are looking for a Principal Software Development Engineer to shape our customer facing digital platforms and technology solutions. The role involves guiding technical direction, influencing engineering strategy, and building resilient platforms within a highly regulated environment.

What You Will Do

• Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions such as AWS Connect, Genesys Cloud, payments, web portals, communications and collection services.
• Set technical direction and engineering standards across teams, promoting modern cloud native and AI augmented engineering practices.
• Mentor and support Software Development Engineers and Forward Deployed Engineers, building capability and fostering a culture of continuous improvement.
• Support DevSecOps excellence through CI/CD pipelines, Infrastructure as Code, automation frameworks and database as code practices using tools such as Redgate Flyway.
• Take ownership of critical customer systems, ensuring operational resilience, observability, performance optimisation and rapid incident response.
• Collaborate closely with Product, Delivery, Operations and Commercial teams to shape technical solutions, delivery plans and strategic outcomes.
• Promote secure by design, compliance by design and privacy by design approaches, ensuring alignment with UK GDPR and FCA Consumer Duty requirements.
• Guide the adoption of intelligent platform capabilities, including AI enabled workflows, automation and smart customer engagement solutions.

What We Are Looking For

• Extensive experience in software engineering, including experience operating at Principal Engineer or senior technical guidance level.
• Expert knowledge of .NET, React, SQL, microservices architecture and cloud platforms, ideally AWS.
• Strong experience with CI/CD pipelines, Infrastructure as Code, DevSecOps practices and test automation.
• Experience working with customer contact platforms such as AWS Connect or Genesys Cloud.
• Proven ability to design and deliver secure, scalable and resilient cloud native solutions within complex enterprise environments.
• Strong understanding of observability, operational support, reliability engineering and end to end ownership practices.
• Knowledge of regulated financial services environments, including UK GDPR and FCA Consumer Duty requirements.
• Excellent communication and stakeholder management skills, with the ability to influence technical direction and collaborate across multiple teams and functions.

Benefits

• Competitive salary and attractive benefits package, including 33 days holidays (with bank holidays), private medical insurance, life assurance and more.
• Opportunity to participate in gadget schemes, contributory workplace pension scheme and a 24/7 employee assistance programme.
• Well being benefits such as discounts on gym memberships, cycle to work schemes and sociable working hours with breakfast and snacks provided in the office.
• Professional development through training, coaching and employee recognition programmes, supporting career growth.

Equal Opportunity Statement

We are an equal opportunities employer and are authorised and regulated by the Financial Conduct Authority. We promote a diverse and inclusive workplace and ensure reasonable adjustments for applicants with disabilities.