Income Maximisation Assistant – FTC 4 months

Banking & Financial Services
Glasgow
September 25, 2026
Permanent
Urgent

Job Description

Job Title

Income Maximisation Assistant – 35 hours per week, fixed term until January 2027

Location

Glasgow

Salary

EVH Grade 5 £31,792 – £35,332 per annum

Working Arrangement

Hybrid working

About the Role

We are working with a leading housing association who are committed to providing quality housing solutions and support to the community to recruit an Income Maximisation Assistant who will play a vital role in supporting tenants and maximising rental income.

This position will require you to work collaboratively with various agencies to ensure a positive impact on the community. The role is fixed-term until January 2027, with opportunities for further development.

Key Responsibilities

  • Provide administrative support for the Income Maximisation Team, including welfare rights and income management services.
  • Answer phone calls and manage general inquiries on behalf of the team.
  • Monitor former tenant arrears and maintain accurate records.
  • Maintain relationships with agencies affecting Housing Benefit and Universal Credit.
  • Process notifications regarding Direct Debits and communicate appropriately.
  • Complete verification tasks through the Universal Credit Landlord Portal.
  • Utilise social media to maintain contact with customers.
  • Process housing benefit determination notices and prioritise suspended or cancelled cases.
  • Provide cover for Reception staff as needed.

Qualifications

  • Experience using databases and internal systems.
  • Basic knowledge of welfare benefits, particularly Housing Benefit and Universal Credit.
  • Experience in debt recovery and financial record-keeping.
  • Understanding of social landlord policies related to social housing tenancy.

Education Requirements

  • Relevant professional qualification or equivalent knowledge and experience.

Experience Requirements

  • Experience maximise rent payments through Housing Benefit and Universal Credit.
  • Ability to set up repayment agreements and manage debt recovery processes.
  • Experience working within a social housing environment is preferred.

Location

Related Jobs