Job Description
If you’re a hard-working, reliable person then we want to hear from you.
HR Advisor
Salary: 30,000 – 35,000 per annum
Location: Helenburgh
Hours: 9am – 5pm, Monday to Friday, 37.5hs a week (till mid-August, with possibility of extension)
KEY PURPOSE
The ER Adviser will be the main point of contact for employees for individual consultation meetings relating to the contract restructuring activity
To provide delivery of people manager role covering aspects of the restructuring activity in line with service level agreements and business rules.
To complete a high volume of consultation meetings in a busy, complex and fast paced unionised environment
The ER Advisors are required to capture and track all requests & queries raised in the consultation meetings and manage re-assignment of queries to the ER Case Manager as required to provide effective case management.
Role Essentials
Provide a professional and compassionate consultation experience for impacted employees with no people manager support present, ensuring adherence with policies consistent with employee standards, legislation and guidelines
Manage end-to-end and timely closure of consultations, utilising the ER Admin and escalating concerns to the ER Case Manager
Ensure all activities are accurately logged on the People Services case management system, updated regularly and documents stored in employee files as required by Serco
Work with sensitive data in line with data protection legislation.
Demonstrate a high level of empathy and patience using the customer first approach.
Use defined procedures, knowledge base and policies when providing service to the employee/partner. Follow through on commitments and take responsibility to achieve results.
Maintain the appropriate level of process knowledge, customer satisfaction, and quality metrics. Utilise all available knowledge sources, procedures and tools available to maintain a level of professionalism.
Reflectively learn and model new methods of best practice and approaches
Highlights any required knowledge base improvements to ER Management Lead
For more information apply today
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
