House Manager

Job Description

House Manager

McCarthy & Stone is the leading UK retirement living provider. We are looking for a House Manager to lead the estate at Ashwood Court, Paisley, Scotland.

Hours: 25 hours per week Monday to Friday, working throughout the year.

Salary: £18,798.00 per annum plus benefits and bonus.

Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, generous annual leave (starting at 25 days and increasing to 28 days), access to a benefits platform offering discounted Gift Cards and eGifts, and offers for leading brands.

Responsibilities

• Welcoming new homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all homeowners and offering help, support and advice as necessary.
• Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
• Being the “face” of McCarthy & Stone for the families and friends of homeowners.
• Dealing with homeowner issues with sensitivity, respecting confidentiality and privacy.
• Managing the development’s gardens and grounds efficiently and effectively, ensuring a safe, secure and well maintained environment.
• Facilitating social interaction and helping homeowners enjoy retirement living fully.
• Ensuring all health and safety requirements are adhered to.

Key Competencies

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service oriented position.
• Professional approach with high quality standards.
• Thrives in a busy, varied role where every day is different.
• Resilient and able to problem solve effectively.
• Aware of basic health and safety requirements.
• Good computer literacy including Microsoft Word and Outlook.
• Previous or current work based first aid qualifications are an advantage.

McCarthy & Stone celebrate diversity and promote equality and inclusion among our colleagues. We welcome applications from all, regardless of personal characteristics or background.

McCarthy & Stone does not currently offer sponsorship. We only consider candidates who have the right to work in the UK without sponsorship.