Head of Customer Experience & Service Delivery

Job Description

Scottish Federation of Housing Associations in Greenock is seeking an experienced Senior Customer Experience Officer to lead the day-to-day operations of a newly established customer experience team. You will drive service improvements, manage frontline staff, and ensure a responsive, professional service for customers.

Reporting to the Director of Housing & Communities, you will shape the hub, promote a positive workplace culture, and deliver high-quality customer experiences while balancing