Head of Customer Experience & Insights – Glasgow

Job Description

SP Energy Networks is hiring a Customer Experience & Insights Manager to lead the CX and Reporting & Insight functions in Glasgow. You will ensure customer feedback and performance data translate into tangible actions that drive improvements in customer outcomes and operational excellence.

You will lead teams across Customer Experience and Reporting & Insight, partnering with SPEN and contract partners to understand drivers of satisfaction and performance, embedding the Voice of the Customer in