Guest Experience Manager – Lead Front Desk Excellence

Job Description

The Grand – York is seeking a Guest Service Manager in Edinburgh. In this full-time role, you will lead the front office team to create memorable experiences for guests. You will manage daily operations, inspire your team, and ensure exceptional service delivery.

Key responsibilities include welcoming guests, resolving challenges, and collaborating across departments. A strong focus on guest satisfaction is essential, along with excellent leadership and communication skills. The position offers various benefits to support your career and wellbeing.