Global Service Delivery Lead – ITIL & Multi-Contract

Job Description

Sword Group in Aberdeen City is seeking a Service Delivery Manager to improve service delivery and ensure adherence to KPIs and SLAs. The role involves leading a team to enhance service management processes in a diverse environment.

Ideal candidates will have ITIL qualifications and experience in service management roles, with a focus on building customer relationships. The position offers flexible working and a comprehensive benefits package including personal development opportunities.