Hybrid Service Desk Analyst – ITSM Pro & End-User Support

Job Description

Edrington Group seeks a Service Desk Analyst in Glasgow to provide high-quality technology support across their sites. The role emphasizes solving IT issues, managing incidents, and improving service desk operations.

The ideal candidate possesses strong ITSM knowledge, customer service skills, and ITIL certification. The position offers hybrid working and a comprehensive benefits package including pension contributions and medical insurance.