Front Door Services Team Lead – Customer Care

Job Description

Dumfries and Galloway Council is seeking a Supervisor for the Single Access Point Team in Dumfries. The role involves leading a team of call advisors, managing rosters, and ensuring high-quality customer service across channels.

The post is office-based at Carruthers House and fixed for up to one year, 33 hours per week. The successful candidate should have SCQF level 5 in English and Maths, be a flexible team player, and demonstrate integrity and commitment to service improvement.