Customer Team Member

Job Description

Customer Team Member

Location: 124 High Street, Auchterarder, PH3 1AA

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, 6 month temporary contract, part time

Working pattern: Closing shifts from mid-afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.

Full, paid training provided.

Eligibility: Must be aged 18 or over to apply, as role may involve early morning or late night shifts.

Application: Apply using your mobile device – no CV needed.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co op?

• 30% discount on all Co op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle to work scheme.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies.

We reserve the right to remove a vacancy before the scheduled closing date.