Scheduling Assistant

Call Centre / CustomerService
Glasgow, Edinburgh
February 2, 2024
£14 - £15
Application deadline closed.

Job Description


Salary: £13.98 – £15.11 per hour
Location: Flexible/Hybrid (Edinburgh/Glasgow/Wishaw)
Job type: Permanent/Part time
Working Hours: 27 hours per week
Job Ref: ID365 – 1629
Closing date: Friday 16th February 2024
We have an exciting opportunity for a Scheduling Assistant to join our Customer Experience Team on a permanent contract of 27 hours per week over 3 days on a rota basis. Trust operates on a blended
working model with bases in Edinburgh, Glasgow and Wishaw.
What we’re looking for in this role:
Working with our Customer Experience team you will be responsible for staff cover arrangements to ensure our housing developments have sufficient staff, and the management of data for the rota
management software system. You will also develop and maintain positive relationships with external agencies in coordinating cover
arrangements and invoicing processes. This is an exciting and challenging post for those who like to drive improvement in our customers’ experience by being empowered to make quick decisions, right for the customer.
Skills and Experience:
You will have excellent IT, written and communication skills and an ability to work closely with colleagues across Trust. You will be at the very heart of the organisation and require a broad skill set to meet a wide
variety of duties, including being highly organised and able to work in a structured way. In return for your enthusiasm and commitment we will offer you:

  • 27 hours per week, shift times are between 8am – 4.30pm & 9am – 5.30pm
  • Working 3 days per week, including every 3rd weekend
  • Competitive salary of £13.98 – £15.11 per hour (depending on experience)
  • Access to paid training & continuing personal development
  • Generous holiday entitlement
  • A supportive and caring working environment
  • *Blended working model with bases in Edinburgh, Glasgow or Wishaw
    If you’re interested in this opportunity but unsure if you have enough or relevant experience please get
    in touch for a confidential discussion with Susan Scaife, Team Leader on 0131 4606577 or email
    SusanSc@trustha.org.uk
    Applications should be submitted no later than 12 noon on Friday 16th February 2024.

*Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace (‘office’) should you
choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and your contractual workplace will be the most appropriate for you and the requirements of the role. There are no set
rules for how many days you will work from each location, and you will be trusted to work from the most suitable location for what is best for the customer, the business, the team and yourself