Customer Service Advisor

Job Description

My client is one of the UK’s foremost home dispensing medical companies, driven not just by the products they deliver, but by the exceptional service they provide. With enduring relationships, some spanning over three decades, attest to our commitment to excellence.

They go above and beyond, showing genuine compassion to customer’s needs, upholding integrity in all interactions, and maintaining unwavering quality standards.

The Role
Customer Service Advisor
Salary 22,750, after probation 23,088
Benefits
25 days annual leave + statutory Bank Holidays
company pension scheme at the current rate of 2% employee contribution and 6% employer contribution. Option to enrol into the enhanced scheme following successful completion of 6 month probation at 3% employee contribution, 8.5% employer contribution
Plus other benefits you would expect from a large employer

The Purpose of the Role
The Customer Service Advisor will be responsible for providing a high level of customer service to clients and health-care professionals in the day-to-day management of customer service daily work-flow

Key responsibilities:
Manage inbound and outbound calls and e-mails for clients and health-care professionals
Sort and process incoming prescriptions
Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders
Register new clients
Process sample orders
Track missing parcels as needed, and manage returns / collections
Log complaints as received, and request support of the Team Leader to manage complex queries

If you are interested in this position and have the experience and knowledge please forward your CV

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.