Customer Service Administrator

April 17, 2024

Job Description

A fantastic opportunity has come up with our well established Glenrothes based client. They are looking for a Customer Service Administrator to join their busy team.

Your role will be to provide customers with an excellent, reliable and efficient service in line with customer expectations and duties will include:

  • Review and process customer orders, acknowledging orders within agreed timescales.
  • Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams.
  • Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements.
  • Liaise with the Finance team to resolve credit queries.
  • Process customer complaints acting as interface between customers and internal Teams to resolve.
  • Maintain regular contact with relevant external Sales Teams to ensure they are kept updated of any issues/ changes as required.
  • Maintain customer profiles with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
  • Contact customers frequently offering help and support and build relationships with customers
  • Provide lead time/ delivery information/ stock availability to customers and Sales Teams on request.

To be suitable for this busy and rewarding role you will have the following key attributes and experience:

  • Operating in a fast-paced environment to challenging deadlines
  • Experience in Customer Service ideally in an office environment
  • Excellent oral and written communication skills
  • Excellent organizational and planning skills
  • Strong MS Office, particularly advanced Excel skills
  • Can demonstrate the ability to prioritise, multi-task whilst retaining attention to detail and accuracy.
  • Previous experience with BaaN and CRM would be a distinct advantage
  • Self-motivated and flexible

You will receive an excellent package including a competitive salary+ excellent benefits including pension and life insurance .

Please note that the role will be fully office based for the training/probation period but will then move to hybrid where you will be able to work 2 days from home.

If you are committed to a permanent full-time opportunity and have the relevant experience then please apply or call Jill Cullen on (phone number removed).