Customer Experience & Digital Service Manager

Job Description

The Scottish Federation of Housing Associations is seeking a Customer Service Manager to enhance customer experience across the Queens Cross Group in Glasgow. The successful candidate will lead the delivery of the Customer Service Strategy, ensuring high satisfaction and service performance.

With responsibilities including managing frontline teams and driving digital transformation, this role requires significant leadership experience, strong analytical skills, and a commitment to customer-focused service delivery.

The position offers a competitive salary of £58,490 – £61,462 and is full-time, permanent.