Complex Fraud Case Investigator: Independent & Customer-Focused

Job Description

J.P. Morgan is seeking a Fraud Case Investigator to own complex investigations in Fraud Operations. You will apply Payment Services Regulations and reimbursement frameworks to reach fair outcomes while supporting scam victims with education and aftercare.

The role involves independent case management, collaboration with stakeholders, and handling a high-volume workload to ensure timely, well-evidenced decisions. Commitment to customer-first service under pressure is essential.