Complaints & Feedback Officer (Hybrid, Part-Time)

Job Description

NHS National Services Scotland is seeking a Complaints & Feedback Officer for its NHS Grampian team. This hybrid role demands strong interpersonal and communication skills, organizational talent, and empathy to handle complaints sensitively.

You will manage complaints according to NHS policies, work collaboratively with staff across various levels, and maintain accurate records to support improvements. A total workload of 22.5 hours per week is expected.