Assistant Manager

Hospitality & Tourism
Scottish Borders
May 1, 2026
Permanent
Urgent

Job Description

About the role

We are seeking a confident, hands on Assistant Manager to support the day to day operation of The Park. This highly operational role is suited to someone who enjoys being visible on the floor, leading from the front, and delivering a warm, high quality guest experience.

Working a mixture of mornings, evenings and weekends, the Assistant Manager plays a key role in ensuring the smooth running of the hotel during each shift. As second in command, you will support the Hotel Manager and take full responsibility for the hotel in their absence, with a particular focus on overseeing and supporting the Front of House operation.

This role is ideal for someone who is approachable, organised and confident in leading a team, with a genuine passion for hospitality and guest interaction.

Key Responsibilities

  • Supporting the Hotel Manager in the overall operation of the hotel
  • Taking responsibility for the hotel when the Hotel Manager is absent
  • Overseeing the day to day running of the hotel during shifts
  • Leading and supporting Front of House Supervisors and team members
  • Making decisions on staffing levels and service delivery during shifts
  • Opening and closing the hotel, including cash handling and end of day procedures
  • Supporting rota management and adjusting staffing in line with business levels
  • Handling guest queries, complaints and escalations
  • Supporting reception duties including check in/check out, reservations and email enquiries
  • Working across departments where required, including bar and public areas
  • Conducting room checks and liaising with housekeeping (experience preferred)
  • Ensuring high standards are consistently maintained across all areas of the hotel

This role is highly operational and requires a proactive, hands on approach, with the ability to lead by example and work across all areas of the hotel.

What you’ll get from us

  • Live in Accommodation – Affordable housing with bills included may be available. Availability and rates (set by HMRC) can be discussed at interview.
  • Exclusive Discounts – Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
  • Team Rate Hotel Stays – Take time to recharge withdiscounted staysat all of our hotels from just £30 per night – where will you explore next?
  • Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
  • Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
  • A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well being are a priority.
  • Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
  • Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
  • Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.

Location

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