Client Services Administrator

Job Description

We are seeking a talented individual to join Mercer Marsh Benefits in Glasgow. This is a hybrid role that requires working at least four days a week in the office.

Role

Client Services Administrator – part of our Glasgow team. You will advise corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance, and Critical Illness. You will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB’s target operating model, and provide technical support to clients and colleagues.

Responsibilities

• Have ongoing communication with clients, colleagues and providers
• Accurate and timely completion and maintenance of MMB’s systems to achieve set targets
• Ownership of delivery of tasks and proactively manage own workload
• Partner with internal/external stakeholders to achieve best service for clients
• Deal with client and member queries (verbal and written) with support as appropriate to meet service level agreements and ensure timely client delivery
• Support revenue reporting activity as appropriate
• Manage client relationships to support retention and growth

Qualifications

• A background in Administration in a customer-focused role
• Excellent working knowledge of the Microsoft Office suite
• Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
• Excellent time management and planning/organisational skills, ability to work to deadlines

Desirable

• Previous employee benefits or financial services based experience

Benefits

• Professional development opportunities, interesting work and supportive leaders
• A vibrant and inclusive culture that allows you to work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities
• Career opportunities enabled by our scale, plus benefits and rewards to enhance your well-being

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at .