Clerical Officer – Health Records

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff.

The post holder will ensure that patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately, and that patients’ health records remain confidential, are securely stored, and are available as required.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

Duration, Location, and Working Pattern:

• This is a permanent post working part-time hours (24)
• These hours will be worked Monday to Thursday and Friday
• You will be based at Gartnavel Royal Hospital, G12 0XH
• Please note the salary is Pro Rata for part-time hours.

Key responsibilities:

The post holder will provide efficient administrative, clerical and receptionist services to support effective clinical care.

They will maintain both electronic and paper-based patient record systems, ensuring information is confidential, accurate and up to date. Responsibilities include maintaining patient demographic and administrative data through regular checking and updating of the patient management system, supporting appointment administration, and contributing to the smooth running of health records services.

Knowledge, training, qualifications and/or experience required to do the job:

• National 4 or Level 1 qualification in 3 subjects, including English, or equivalent.
• General administration and office experience/previous clerical experience (desirable).
• Computer literate with good keyboard skills.
• Previous reception experience (desirable).
• Prior experience of using a Patient Management System (desirable), although training will be provided.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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