Job Description
Implant Branch Manager
Salary: Up to £50,000 + car allowance
Hours: Monday Friday
About the Role
Our client is seeking an experienced and commercially driven Implant Branch Manager to lead a busy and successful builders merchant branch. This is a key leadership role responsible for driving sales growth, managing day-to-day operations and delivering outstanding customer service to a wide range of trade and retail customers.
Key Responsibilities
Sales & Commercial Performance
- Lead from the front in driving branch sales and profitability
- Develop and implement local sales strategies to grow market share
- Build and maintain strong relationships with key trade customers
- Monitor KPIs, margins, and performance to ensure targets are achieved
Leadership & Team Management
- Manage, motivate and develop a high-performing branch team
- Set clear objectives and support team members to achieve their goals
- Conduct regular performance reviews and provide ongoing coaching
- Foster a positive, customer-focused culture
Operations & Compliance
- Oversee all day-to-day branch operations including stock control and logistics
- Ensure compliance with company policies, health & safety regulations and industry standards
- Maintain high standards of housekeeping and branch presentation
Customer Service
- Deliver an exceptional customer experience at all times
- Resolve escalated customer issues quickly and effectively
- Promote a proactive and solutions-focused approach within the team
About You
- Proven experience in a builder s merchant
- Strong sales and commercial awareness with a track record of achieving targets
- Experienced people manager with excellent leadership skills
- Customer-focused with strong relationship-building abilities
- Organised, hands-on and results-driven
- Good understanding of stock management and branch operations
