AI-Driven Client Service & Delivery Analyst

Job Description

JPMorganChase in Edinburgh is seeking a Client Service Delivery Analyst to support service center operations by handling client inquiries, processing transactions, and troubleshooting issues, while identifying opportunities to refer services based on client needs.

You will work with internal teams, applying developing skills in digital literacy, process automation, and strategic planning to ensure operational objectives are met, with emphasis on fraud prevention and proactive client support.