Senior UX Researcher

Job Description

Reed Technology is supporting a company based in Edinburgh, as they look to hire a Senior User Experience Researcher.

In this role you’ll work alongside a multidisciplinary team to understand user needs, identify opportunities for improvements and ensure services are designed around the people who use them.

Key responsibilities:

• Leading user research across discovery, alpha, beta and live phases.
• Planning and conducting interviews, usability testing, contextual research and workshops.
• Working closely with multidisciplinary teams to shape products and services.
• Synthesising research findings into clear insights and recommendations.
• Helping teams understand the needs, behaviours and priorities of users.
• Supporting service design, product and delivery decisions through evidence.
• Helping develop reusable approaches, patterns and delivery assets that strengthen future projects.

Requirements:

• Solid experience delivering user research within complex digital or service transformation programmes.
• Experience working as part of multidisciplinary teams.
• Strong understanding of Government Digital Service principles, service standards and user-centred design practices.
• Experience planning and delivering a range of qualitative research activities.
• Strong analysis and synthesis skills, with the ability to turn findings into actionable recommendations.
• Excellent communication and facilitation skills.
• Experience working with a broad range of stakeholders, including senior decision makers.
• A strong understanding of accessibility, inclusion and designing for diverse user needs.

Benefits:

• Permanent position.
• Salary ranging from £55.000 to £65.000 / year.
• Hybrid working model – 2 days onsite per week in Edinburgh.