IT Service Desk Analyst

I.T. & Communications
Glasgow
August 26, 2026
Permanent
Urgent

Job Description

Our client is currently recruiting an IT Service Desk Analyst who provide first line IT technical support to associates , in terms of hardware , software , and operational problems.

Responsibilities

  • First line IT technical support: general support of users on the Windows/Linux network
  • Actively communicate with users through system in order to keep them up-to-date on their support requests
  • Prioritising and/or escalation of tickets
  • Build , deploy , configure, troubleshoot , and fix computers for end users
  • Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
  • Maintain inventory of end user hardware / software in asset management systems
  • Create and maintain documentation and SOP ‘ s for 1 st line IT technical support processes
  • General network administration

Experience

  • Experience of Service Desk/desktop support in a Windows environment
  • Windows Server, Active Directory Network Administration
  • Exchange Server, MS Office 365 services skills and experience
  • Microsoft Certification , SQL Server , Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable
  • ERP experience would be an advantage, SAP in particular

Please note this will be a hybrid role – 3 days onsite, 2 days home

This is an excellent opportunity to join a successful global business.

Location

Related Jobs