Head of Enforcement and Casework
Job Description
The Head of OSBC Enforcement and Caseworkwill provide strategic and operational leadership for the OSBC’s casework,investigations, andenforcementfunctions.
The postholder will lead theoperational and digitaltransformation and restructuring of the service, ensuring it is efficient, robust, and capable of delivering fair, proportionate enforcement outcomes.
The role is critical to enabling the Small Business Commissioner to fulfil statutory duties, including oversight of payment practices, dispute resolution, and taking enforcement action whererequired. The postholder will ensure high-quality decision-making,appropriate escalationof complex cases, andtimelyoutcomes that support small businesses.
Strategic Leadership:
- Lead the development and implementation of a restructured Casework and Enforcement function aligned to OSBC priorities.
- Develop and define service delivery models, workflows, and governance arrangements for casework, investigations, and enforcementoperations.
- Ensure alignment with wider DBTsponsorshipand government policy, legal frameworks, and enforcement standards.
Operational Delivery:
- Overseetheend-to-end case managementoperationincluding triage, investigation, enforcement action, fines, and resolution.
- Ensuretimely, consistent, and high-quality decision-making across all cases.
- Establish and monitor KPIs, performance frameworks, and service standards.
Enforcement & Decision-Making:
- Provide senior oversight of enforcement decisions, including financial penaltiesand investigation outcomes.
- Act as a key escalation point for high-risk, complex, or sensitive cases.
- Ensure decisions are evidence-based, legally robust, and proportionatebased on evidenceand fact.
- Lead the restructuring and modernisation of the service, including processes, systems, andprocurement.
- Drive continuous improvement through data, insight, and stakeholder feedback.
- Implement effective risk management and quality assurance frameworkswithin the service.
People Leadership & Capability:
- Buildand develop multidisciplinary teams (caseworkers, investigators, enforcement specialists).
- Build capability in enforcement, investigation, and decision-makingwithin the service.
- Lead recruitment activity as part ofoperationalservice restructuring and growth.
Stakeholder Engagement:
- Work closely with the Small Business Commissioner,Chief of Staff,DBT colleagues, and external partners.
- Build effective relationships with legal, policy, and operational stakeholdersto support informed and robust decision making.
- Represent OSBC in internal and external forums asrequired.
Proud member of the Disability Confident employer scheme
Head of Enforcement and Casework
Company: Government Recruitment Service Salary: £69,185 – £80,538 Hours: Full-time Location: Edinburgh Job type: Permanent Posting date: 13 Aug 2026 Closing date: 28 Aug 2026
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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