IT Field Engineer – 2nd Line Support & Troubleshooting Expert

Job Description

Jobtailor in the United Kingdom is seeking a capable 2nd line IT support professional to own and resolve complex technical issues across networks, servers and applications. You will interact with client IT teams and stakeholders, maintain incident records, and drive improvements in service delivery.

Ideal candidates will bring 2nd line experience, strong analytical skills, and solid communication abilities to ensure timely resolutions and ongoing client satisfaction.