Head of Digital Growth

I.T. & Communications
Midlothian
August 18, 2026
Permanent
Urgent

Job Description

  • Lead the multi year Digital modernisation programmes that move today’s experiences, platforms and services to that future state, from discovery through to benefit realisation.

  • Own the commercial case for modernisation – sizing, sequencing, investment trade offs, payback and benefit realisation across the programme portfolio and steward governance approval.

  • Define and embed a test-and-learn operating model (discovery – alpha – beta – live), running enduring cross-functional squads that ship continuously and learn from data.

  • Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads.

  • Partner with the Product Owners so that new propositions adopt the modernised operating model, and the existing Digital estate is fit for purpose – preserving each LPO’s ownership of their roadmaps, backlogs and outcomes.

  • Represent the pillar in senior IL&P governance, planning and ExCo facing forums; act as a credible voice for the future state operating model and the case for change.

  • Lead, coach and develop multi-disciplinary teams; build capability in experimentation, conversion optimisation and digital analytics.

Requirements

  • Extensive senior leadership experience in Digital growth, proposition or product roles within financial services or another regulated, customer- and intermediary-led market.

  • Proven track record of delivering measurable commercial growth (acquisition, conversion, retention, LTV) through digital channels at scale.

  • Deep experience leading omni-channel adviser and/or customer journeys in a B2B2C model.

  • Demonstrable success operating within a regulated environment with Consumer Duty (or equivalent) embedded across decision-making.

  • Strong commercial and analytical skills – fluent with business case shaping, KPI definition, digital analytics and experimentation frameworks.

  • Agile delivery expertise; experience running enduring cross-functional squads end-to-end (discovery to live).

  • Excellent stakeholder management and senior communication skills – credible at ExCo / SLT level and engaging across Distribution, Technology, Marketing and Operations.

  • Proven people leadership – building, coaching and scaling multi-disciplinary teams.

Core Competencies

Demonstrates extensive leadership in driving digital modernization initiatives within regulated environments, focusing on commercial growth, stakeholder engagement, and the development of multi-disciplinary teams. Proficient in digital analytics, agile delivery, and shaping business cases to support strategic decision-making.

Highest-signal resume keywords

  • Digital Growth Leadership

  • Commercial Case Development

  • Agile Delivery Expertise

  • Stakeholder Management

  • People Leadership

ATS Optimization Keywords
Hard Skills

  • Digital Analytics

  • Business Case Shaping

  • KPI Definition

  • Experimentation Frameworks

  • Omni-Channel Customer Journeys

  • Conversion Optimization

  • Regulatory Compliance

  • Cross-Functional Team Leadership

  • Digital Modernization

  • B2B2C Model Experience

Soft Skills

  • Senior Communication Skills

  • Coaching and Development

  • Stakeholder Engagement

Industry Keywords

  • Financial Services

  • Consumer Duty

  • Digital Channels

  • Customer Experience

  • Intermediary-Led Market

Location

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