Onsite IT Service Desk Analyst (L1) – ITIL Certified

Job Description

Technopride Ltd in Aberdeen, United Kingdom, is seeking a Service Desk Analyst L1 to provide first-line IT support on-site. The role requires a graduate with 3+ years of UK service desk experience, strong English communication, and ITIL certification.

You will handle incidents, service requests, and daily reports, while collaborating with the Service Manager to improve processes and automation. Responsibilities include AD management, Microsoft 365 support, network troubleshooting, and using