Guest Experience Leader – Elevate Service & Moments

Job Description

McDonald’s UK is seeking a Customer Experience Leader to drive exceptional service in our busy restaurant. You’ll welcome customers, restore satisfaction, and work closely with the restaurant management team to create ‘feel-good moments’ that lift the mood and exceed expectations.

In a fast-moving, high-energy environment you’ll build rapport, stay energetic under pressure, and deliver warm, genuine interactions. This is a leadership role with real impact on customer experience and team morale.