Health Care Support Worker – Glasgow City Wide Phlebotomy Service

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Glasgow City Wide Phlebotomy Service delivers care in clinics and home settings to patients who are referred by GPs, members of the Primary Health Care Team and those from secondary care. Providing health education and health promotion to promote and maintain independent living for patients and support carers.

The Phlebotomy Service delivers care to patients within their own home and clinical environments. The post holder will participate in the care of patients under the direction of a registered nurse. Considering the lifestyle, race, gender and cultural background, and factors which impact on physical, mental or emotional health. The post holder will represent the values and beliefs of the nursing team as well as that of the organisation.

The post holder will have the ability to work with people on their own and as part of a team and the ability to work without direct supervision. They must have excellent communication skills both written and verbal. Minimum requirements include SVQ Level 3 in healthcare or equivalent experience.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Location based around Glasgow City Wide
• Permanent Contract
• Full-time position (36 hours per week)

Key responsibilities:

The post holder will support the nursing team to deliver effective patient care within a Clinical/Home setting. Daily workload will be varied with a range of delegated activities.

• Duties will be to collect blood samples by venepuncture from patients as directed by Registered Nursing staff.
• Follow protocols for handling, labelling and documenting specimens.
• Ensure patients are informed of waiting/ appointment times.
• Allocation of patient appointment for domiciliary visit
• Maintain accurate and up to date clinical records.
• Follow procedures for reporting incidents to patients and staff, with particular reference to needle stick injuries.
• Ensure phlebotomy equipment is kept in a clean and safe manner.
• Participate in systems of practice support and personal development planning.
• Ensuring compliance with the Data Protection Act, Freedom of Information Act and Patient Confidentiality.
• The post holder will have the skills to undertake or assist with patients in emergency situations by providing basic life support.
• Please refer to the job description for further details.

Knowledge, training, qualifications and/or experience required to do the job:

Essential (or willing to undertake training):

• SVQ Level 3 in Healthcare or equivalent experience
• Ability to work with people and as part of a team
• Good communication skills, both written and verbal

Desirable:

• None specified

Additional Note: Local working practices may change as the service develops. Any such changes will be discussed and agreed in advance and will be consistent with the role and banding.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.