Customer Support
Job Description
- Providing face to face support to customers.
- Handling everyday banking tasks.
- Helping people through important moments – offering reassurance, guidance and practical support.
- Supporting someone through a bereavement or resolving a fraud concern.
- Helping vulnerable customers and building confidence with digital banking.
- Promoting and supporting digital services, and helping customers use online and mobile banking independently.
- Recognizing opportunities to connect customers with the right products and services.
- Potentially progressing into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
Requirements
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Core Competencies
Demonstrates strong customer service skills with a focus on empathy, relationship building, and problem resolution. Capable of promoting digital banking services and providing practical support to customers during critical moments.
Highest-signal resume keywords
- Customer Service Experience
- Empathy
- Relationship Building
- Digital Banking Support
- Collaboration
Soft Skills
- Honesty
- Genuine Care
- Integrity
- Commitment
- Teamwork
Industry Keywords
- Digital Services
- Online Banking
- Mobile Banking
- Customer Experience
- Fraud Resolution
- Vulnerable Customers
- Bereavement Support
