WFM Analyst: Real-Time Scheduling & Insights

Job Description

Stagecoach in Perth is seeking a Workforce Management (WFM) Analyst to join our Customer Service Centre. You will plan, monitor, and optimise our workforce, delivering data-driven insights to keep operations efficient and reliable.

Key duties include creating staff schedules, monitoring real-time KPIs, and producing dashboards. The role requires experience in contact centres, strong analytical ability, and advanced Excel skills in a fast-paced environment.