Customer Support

HR / Recruitment
Lanarkshire
July 25, 2026
Permanent
Urgent

Job Description

Responsibilities

  • Providing face to face support to customers in branches
  • Handling everyday banking tasks
  • Offering reassurance, guidance and practical support
  • Supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer
  • Building confidence with digital banking
  • Promoting and supporting digital services
  • Helping customers use online and mobile banking independently
  • Recognising opportunities to connect customers with the right products and services

Requirements

  • A minimum of 12 months customer service experience
  • A people person – you’ll be honest and genuine, caring about helping people with their finances
  • The ability to quickly build relationships to give customers a fantastic experience
  • The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity
  • The commitment to deliver on your promises and going above and beyond for your customer
  • A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met

Core Competencies

Demonstrates strong customer service skills with a focus on empathy and relationship building, while effectively promoting and supporting digital banking services to enhance customer independence and satisfaction.

Location

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