ServiceNow HRSD Business Analyst – Strategy & Enablement

Job Description

Capgemini Invent is seeking a ServiceNow HR Business Analyst consultant to join the Employee Experience and HR practice in the UK. You will bridge business needs and delivery teams, translating requirements into user stories and process designs.

The role focuses on HRSD capabilities, case management, knowledge management and employee portals, with guidance from senior colleagues. This is not hands-on configuration; you will support platform delivery, workshops and documentation, contributing to