Quality Assurance Analyst

Job Description

Job Description: Quality Assurance Analyst

Purpose of the role

To determine, negotiate and agree on internal quality procedures, service standards and specifications to improve performance and quality of banking operations.

Accountabilities

• Identify industry trends and developments to implement best practice in quality assurance services.
• Collaborate with teams across the bank to align and integrate quality assurance processes.
• Develop and govern internal quality assurance procedures, standards and specifications, acting as a catalyst for change, mitigating risks and maintaining efficient operations.
• Prepare reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
• Identify areas for improvement and provide recommendations for change in quality assurance processes, offering feedback and coaching to colleagues.
• Execute service quality assessments to monitor quality objectives set by the bank and ensure compliance with regulatory requirements.
• Participate in projects and initiatives to improve quality assurance efficiency and effectiveness.
• Determine risk based on the outcome of QA reviews, flagging risks outside of tolerance.

Analyst Expectations

• Perform prescribed activities in a timely manner with a high standard, consistently driving continuous improvement.
• Maintain in-depth technical knowledge and experience in the assigned area of expertise.
• Have a thorough understanding of the underlying principles and concepts within the area of expertise.
• Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating resources.
• If the position has leadership responsibilities, demonstrate the four LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• If an individual contributor, develop technical expertise, act as an advisor where appropriate, and partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities, escalates breaches of policies/procedure appropriately, and manages risk and strengthens controls.
• Deliver work in line with relevant rules, regulations and codes of conduct, maintaining a strong understanding of how the sub-function integrates with the organisation.
• Make evaluative judgments based on factual analysis, selecting solutions through technical experience, and guide and persuade team members.
• Serve as a contact point for stakeholders outside the immediate function, building a network of contacts within and beyond the organisation.
• Demonstrate Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset of Empower, Challenge and Drive.

Key Responsibilities

• Enhance performance and ensure high standards across quality control processes.
• Monitor performance, identify improvement opportunities, and contribute to a strong control environment.

Qualifications

• Strong experience in Financial Crime, with a solid understanding of associated processes and controls.
• Proven experience in Quality Control or Quality Assurance environments.
• Strong MS Office skills, particularly in Excel and reporting.
• Proactive approach, with the ability to take ownership of tasks and deliver high quality outputs.
• ICA qualification (or equivalent) highly valued.
• Strong attention to detail, capable of identifying gaps and driving continuous improvement.
• Good communication skills, able to engage effectively with stakeholders.

Additional Skills

• Risk and controls analysis.
• Change and transformation management.
• Business acumen and strategic thinking.
• Digital and technology skills.
• Job specific technical skills.

Location

Glasgow